At Rosa Fashion, we are committed to ensuring that your experience while shopping for vintage watches is smooth, transparent, and trustworthy. This page outlines our refund and return policy so that you understand the terms and conditions of your purchase. Please read carefully before making a purchase on our website.

 

 

Refund Policy – Not Available

As each vintage watch we sell is carefully curated, inspected, and often one-of-a-kind, we do not offer refunds once a purchase has been made. Our refund policy is therefore strictly not available.

We encourage you to carefully review the product descriptions, images, and specifications before placing your order. Our team is always ready to answer your questions, provide additional details, or assist you in selecting the perfect timepiece. By shopping with us, you agree to this no-refund policy.

This strict refund policy allows us to maintain authenticity and ensure that every watch is delivered exactly as described.

Return Policy – 5 Days

While refunds are not available, we understand that situations may arise where a return is necessary. Our return policy allows customers to return products within 5 days of delivery, provided they meet the conditions listed below.

Eligibility for Return

According to our return policy, you may request a return only if:

• The item delivered is significantly different from what was described in the product listing.

• The vintage watch arrives damaged or defective.

• You notify us within 5 days of receiving the item.

• The watch is unused, in its original packaging, and accompanied by all tags, documents, and accessories.

If these conditions are not met, your return request may be denied in line with this return policy.

Process of Return

To initiate a return under our return policy, please follow these steps:

1. Contact Us – Reach out to our customer service team within 5 days of receiving your order.

2. Submit Details – Provide your order number, photos of the item, and a clear explanation of the issue.

3. Approval – Our support team will verify your request and guide you through the return process.

4. Shipping Back – Once approved, you must ship the product back securely and provide the tracking details.

Please note: customers are responsible for the return shipping costs unless the product was damaged, defective, or incorrect at delivery.

Non-Returnable Items

In alignment with our return policy, certain items cannot be returned, including:

• Watches damaged due to misuse or negligence after delivery.

• Products without original packaging, documentation, or authenticity cards.

• Any watch sent back after the 5-day return period has expired.

We kindly ask customers to inspect their order immediately upon delivery to ensure any issues are addressed promptly within the allowed timeframe of this return policy.

Replacement Instead of Refund

Since our refund policy is not available, we offer a replacement for eligible returns. If your return is approved, you may choose a replacement of the same model (if available) or select another product of equal value. If the replacement item costs more, you may pay the difference.

This replacement process ensures that you still receive value from your purchase while we uphold our no-refund policy.

Customer Responsibility

Our return policy also highlights that it is the customer’s responsibility to:

• Ensure accurate shipping details when placing the order.

• Keep the product safe, unused, and in its original packaging before initiating a return.

• Bear shipping charges when the reason for the return is not due to our error.

Failure to follow these guidelines may affect your eligibility under this return policy.

Why This Policy Exists

Vintage watches are highly unique items, and availability is limited. By maintaining a clear no-refund and 5-day return policy, we can protect both the integrity of our collection and the satisfaction of serious collectors. It ensures fairness while giving you peace of mind that returns are possible only under genuine circumstances.

Updates to This Policy

We may update this refund and return policy as needed to reflect changes in business operations or legal requirements. Any updates will be posted on this page, and we encourage customers to review the policy before purchasing.

Contact Us

If you have any questions regarding our refund and return policy, feel free to reach out waiting for your responses: